Terms and Condition

Hello, and welcome to Thillai's Masala Terms and Conditions of use.

Introduction

Please read these terms and conditions of use carefully before Ordering. By accessing, the Thillai’s Masala website, any other feature or other Thillai’s Masala platforms, you agree to be bound by these terms and conditions (“Terms”) and our Privacy Policy. If you do not accept all these Terms, then you may not use Our Website. In these Terms, “we”, “us” , “our” or “Thillai’s Masala” refers to us, and “you” or “your” refers to you as the user of our Website resources.

Shipping & Delivery

The products are shipped within 3 -4 working days from the order. However the time to ship the product mentioned on our website against each item are indicative and approximate only and sometimes due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. Standard Shipping Speeds and Delivery charges vary by the shipping address entered. Cash on delivery is available.

Payments, Cancellations, and Refund policy

  • In case of any payment failure, please email us at marketing@thillaismasala.com
  • Payments can be made in  INR. Please contact us for different payment modes.

Hours of Function

  • Thillai’s Team is operational from Monday – Saturday: 09:30 A.M- 6:00 P.M IST (India)
  • We observe a close on all government declared holidays. 

Return Policy

A product can be returned within 3 days of delivery. Return and Exchange only if the products are damaged or if a wrong product is shipped by us. Returns are at the cost of the Buyer. No cash refunds are made. You will be sent the same product that was originally ordered as a replacement.

You will be required to drop an email to support@thillaismasala.com with Subject: Complaint <Product Name>

 

Rights you grant us

On acceptance of Terms & Conditions by a user, the user gives his/her explicit permission to call or contact the user via SMS or email through any medium which Thillai’s Masala deems fit.

We reserve the right to feature your review in all promotional material used by us.

Further, we may use your phone number to inform you about offers and contest by us. However, we shall not distribute or share your personal information with any third party marketing database or disclose Your personal information to any third party except on a case-to-case basis after proper verification of such third party or if required under any applicable law.

Customer Support

If you have any complaint, please reach out to us on 7904365454.

For more details

If you have something that you would like clarified, please reach out to us by calling us on 8524805573.