Refund Policy
At Thillais, we offer a 100% satisfaction guarantee on all products sold on our website. If you are not satisfied with your purchase, you may return it for a full refund within 48 hours from the purchase date.
1. Eligibility for Refund
1.1 Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange a return and provide a replacement.
1.2 Incorrect Products
If you receive an incorrect product, notify us within 48 hours. We will arrange for a replacement. If a replacement is not available, a full refund will be issued.
1.3 Dissatisfaction with Product
If you are not satisfied due to personal preference, you may request a refund within 48 hours of receiving the product. The product must be unopened, unused, and in its original condition. Return shipping costs will be borne by the customer, and a restocking fee may apply.
2. Refund Process
2.1
To initiate a refund, contact us via customercare@thillaismasala.com or call +91 84388 01930. Please provide your order details, reason for refund, and any supporting images if applicable.
2.2
Our customer support team will guide you through the return and refund process, including shipping instructions if required.
2.3
Once the returned product is received and verified, we will initiate the refund using the original payment method.
3. Refund Timelines
3.1 Damaged, Defective, or Incorrect Products
Refunds will be processed after verification of the returned product. Please allow 2–3 working days for the amount to reflect in your account. Processing time may vary depending on your bank or payment provider.
3.2 Dissatisfaction with Product
Refunds for personal preference returns will be processed after product verification. Please allow 5–7 working days for the refund to reflect. Return shipping charges and any restocking fees will be deducted from the refund amount.
4. Contact Us
For any queries regarding refunds, please contact our support team:
- Email: customercare@thillaismasala.com
- Phone: +91 84388 01930
We hope you are happy with your purchase from Thillais!