Shipping Policy

At Thillais, we value your trust and are committed to delivering our high-quality masala products to your doorstep promptly and efficiently. Please take a moment to familiarize yourself with our shipping policy to ensure a seamless shopping experience:

1. Shipping Methods and Timelines

1.1. Domestic Shipping

We offer shipping services within India. We strive to dispatch orders within 2 business days of order confirmation.

1.2. Delivery Timelines

The estimated delivery time varies depending on your location and the shipping method chosen during checkout. You will receive a tracking number to monitor the status of your shipment.

1.3. Shipping Charges

Shipping charges are calculated based on your order’s total weight, destination, and the chosen shipping method. The final shipping cost will be displayed during checkout.

2. Order Tracking

2.1. Tracking Information

Once your order is shipped, you will receive an email or WhatsApp notification containing a tracking number and a link to track your shipment.

2.2. Tracking Updates

You can monitor your order in real-time from dispatch to delivery. If you face any issues tracking your shipment, please contact our customer support team for assistance.

3. Delivery Address

3.1. Accurate Information

Please ensure that your delivery address is complete and accurate to avoid delays or misdeliveries. Thillais Masala is not responsible for issues arising from incorrect or incomplete address details provided by the customer.

4. Shipping Delays

4.1. Unforeseen Circumstances

While we strive to meet delivery timelines, unexpected factors such as natural disasters, holidays, or logistical delays may occasionally affect delivery schedules. We appreciate your understanding and patience in such situations.

5. Shipping Inquiries

5.1. Customer Support

If you have any questions or concerns regarding your shipment, please contact our customer support team:

• Email: customercare@thillaismasala.com
• Phone: +91 84388 01930

Our dedicated team is always ready to assist you.

6. Multiple Items in an Order

6.1. Separate Shipments

If your order contains multiple items, they may be shipped separately based on availability and logistics. In such cases, you will receive individual tracking information for each shipment.

Thillais Masala is committed to delivering the essence of our exquisite flavors to your doorstep with care and efficiency. We appreciate your trust and look forward to serving you with our premium masala products.

If you have any further questions or require assistance related to shipping, please feel free to reach out to our customer support team.

Thank you for choosing Thillais Masala for your culinary needs.