Shipping and Delivery Policy

At Thillais, we strive to provide a seamless and hassle-free shopping experience with reliable shipping and timely delivery. We value your trust and ensure your order reaches you safely and within the expected timeframe.

1. Shipping Locations

We currently offer shipping services across India. Additional charges or restrictions may apply depending on your location.

2. Processing Time

Orders are processed within 1–2 business days. During peak seasons or promotional periods, slight delays may occur, but we aim to process all orders promptly.

3. Shipping Methods and Carriers

We partner with trusted shipping carriers to ensure safe and reliable delivery. Shipping options (standard or expedited) are available during checkout based on your location and order weight.

4. Estimated Delivery Time

Delivery timelines depend on your location and selected shipping method. Once shipped, you will receive tracking details via email and WhatsApp to monitor your order. Delivery may be delayed due to unforeseen factors such as weather or logistics issues.

5. Shipping Fees

Shipping charges are calculated based on order weight and delivery address. The exact cost will be displayed at checkout before completing your purchase.

6. Packaging and Product Protection

All products are carefully packed using high-quality materials to ensure they arrive in excellent condition, preserving the freshness and quality of our masalas.

7. Order Tracking

Once your order is shipped, you can track it using the tracking number shared via email and WhatsApp. Enter the tracking number on our website to get real-time updates.

8. Customer Support

For any queries regarding shipping or delivery, please contact our support team:

Email: customercare@thillaismasala.com
Phone: +91 84388 01930

We appreciate your patience and cooperation. Your satisfaction is our top priority, and we look forward to serving you with quality products and excellent service.

Happy Shopping!
Thillais