Shipping and Delivery Policy
Shipping and Delivery Policy
At Thillais, we strive to provide you with a seamless and hassle-free shopping experience, including reliable shipping and timely delivery of your favourites. We value your trust in us and want to ensure that your order reaches you in the best possible condition and within the specified timeframe.
Here’s everything you need to know about our shipping and delivery process:
Shipping Locations:
We currently offer shipping services across India. Please note that certain restrictions and additional charges may apply based on your location.
Processing Time:
Once you place an order, our team begins processing it as soon as possible. Typically, order processing takes 1-2 business days. During peak seasons or promotional periods, there might be slight delays, but we assure you that we will do our best to fulfil your order promptly.
Shipping Methods and Carriers:
We partner with reputable shipping carriers to ensure the reliable and secure delivery of your ordered products. The shipping method available for your order will depend on factors such as the destination and weight of the package. We offer both standard and expedited shipping options for you to choose from during the checkout process.
Estimated Delivery Time:
The estimated delivery time for your order depends on your location and the chosen shipping method. Once your package is shipped, you will receive a confirmation email and WhatsApp message with tracking details, allowing you to monitor the progress of your shipment. Please note that delivery times may vary due to unforeseen circumstances beyond our control, such as weather conditions or customs clearance procedures.
Shipping Fees:
We strive to keep our shipping fees as affordable as possible. The exact shipping cost will be calculated based on the weight of your order and the shipping address provided during checkout. You can view the applicable shipping charges before finalising your purchase.
Packaging and Product Protection:
Your masala products are packed with utmost care to ensure they arrive in excellent condition. We use high-quality packaging materials that provide adequate protection during transit, safeguarding the freshness and flavours of your favourite spices.
Order Tracking:
We understand that you may want to stay informed about the status of your order. Once your package is shipped, you can easily track its progress using the tracking number provided in the confirmation email and WhatsApp message. Simply visit our website and enter the tracking number in the designated tracking section to get real-time updates on your shipment.
Customer Support:
If you have any questions or concerns regarding your order, shipping, or delivery, our dedicated customer support team is here to assist you. Please reach out to us via customercare@thillaismasala.com or +91 84388 01930 and we will be happy to provide you with the necessary assistance.
We appreciate your patience and cooperation throughout the shipping and delivery process. Your satisfaction is our top priority, and we look forward to serving you with our premium products and exceptional service.
Happy shopping!
Thillais